Matthew (Matt) Grose brings to Horton 25 years senior management experience, covering an array of Human Resources and organizational transformation achievements, including most recently as SVP for Human Resources and Customer Experience at MSIG Insurance.
Matt has an exceptional record in both the insurance and HR fields, with expertise in building capability in the emerging markets of Southeast Asia. He has an extensive network of senior insurance and HR contacts around the region built over two decades, and is uniquely placed to undertake senior executive hire assignments in the Financial Services and Human Resources spaces and combinations thereof.
As well as executive search, Matt offers a range of consultancy and training services, including:
CX Transformation: a comprehensive advanced Customer Journey Mapping platform for organizations to use to transform to customer centricity, including finding digital pathways as well as human interventions to drive customer engagement. Matt leads an agile project team made up of the client’s managers to work through a challenging change program, and will train the team to cascade the program down through the organization to drive service performance.
People Strategy and Change: undertaking a review of the HR function and repositioning it to be a strategic business partner that drives business performance rather than a reactive administrative unit, through:
MBA (Distinction) – University of Leicester, UK, 1998
B.A. Hons, Southeast Asian Studies (Thai Studies and Political Science double major), School of Oriental and African Studies (SOAS), University of London, 1989
Chartered Fellow, CIPD (Chartered Institute of Personnel Development, UK)
Senior Associate, CIP, ANZII (Australia/New Zealand Insurance Institute), 2008
Certified Harrison Assessment Administrator, 2017
Certified MBTI and EIR (psychometric testing) Administrator, 2007
Certified DISC (Thomas International psychometric testing) administrator, 2000
City and Guilds (UK) Vehicle Mechanics Part 1, 1989
Thai (fluent), Indonesian